THE CHALLENGE
It started with a routine labour department inspection at one of the two facilities. The inspector asked for contract labour registers, safety incident records, and documentation of working conditions for temporary workers. What followed was three weeks of scrambling to assemble records that should have been readily available.
This construction components manufacturer, with annual revenue of approximately INR 120 Cr, employed around 180 permanent staff and engaged 500+ contract workers through 8 labour contractors across two plants in Maharashtra. Safety records were maintained at plant level in formats that varied between facilities. Contract worker documentation was handled entirely by the labour contractors with minimal company oversight. There was no centralised view of workforce risk, no structured grievance mechanism for contract workers, and no defined escalation process when safety incidents occurred. The company also supplied to two listed infrastructure groups who had started requesting value chain labour practice data for their own BRSR filings.
THE APPROACH
SVEGA conducted a SAGE diagnostic focused on Pillar 01 (Social Risk Intelligence), Pillar 02 (Workforce Governance Architecture), and Pillar 04 (Grievance and Escalation Infrastructure). The diagnostic was followed by a prioritised 90-day governance roadmap. SVEGA conducted a full SAGE diagnostic across all six pillars, followed by a targeted system build focused on workforce governance, supplier controls, and KPI architecture.
TIMELINE
10 Weeks
KEY OUTCOMES
- Social risk register covering workforce practices, contract labour governance, safety systems, and grievance infrastructure across both facilities
- Workforce governance framework with defined ownership for safety reporting, incident escalation, and contract labour oversight
- Centralised safety and incident tracking system replacing two separate plant-level processes
- Grievance mechanism accessible to contract workers with documented escalation timelines and resolution tracking
- 90-day governance roadmap adopted by leadership with quarterly review milestones
