THE CHALLENGE
This corrugated and flexible packaging company had been supplying three multinational FMCG brands for over a decade without any formal social governance infrastructure. The relationship had always been built on product quality and delivery reliability.
That changed when two of the three buyers introduced expanded supplier questionnaires. The questions were specific: who owns your workforce data, how do you track grievances, what does your supplier monitoring process look like, can you provide evidence of governance oversight. The company had none of this documented.
HR maintained workforce data in spreadsheets that varied between the two plants. Policies existed from years ago but had never been operationally enforced. Supplier governance was limited to collecting GST and PAN documents at onboarding. There was no grievance channel, no escalation process, and no governance reporting reaching leadership. With annual revenue around INR 180 Cr and approximately 400 employees across two facilities, the company needed to build credible governance systems quickly without disrupting production operations.
THE APPROACH
SVEGA conducted a full SAGE diagnostic across all six pillars, followed by a targeted system build focused on workforce governance, supplier controls, and KPI architecture.
TIMELINE
14 Weeks
KEY OUTCOMES
- Social KPI dictionary with 31 defined metrics covering workforce, suppliers, safety, and grievance indicators
- Supplier compliance framework covering 45+ suppliers with risk-tiered oversight and review cadence
- Grievance infrastructure with documented escalation pathways, investigation timelines, and resolution tracking
- Quarterly governance dashboard with defined data flows and ownership mapping
- Both buyer questionnaires completed with structured, evidence-backed responses within 5 months of engagement completion
